Frequently Asked Questions
How long does order processing take?
Processing times vary based on product, please see product details for processing times.
Custom products processing details are also listed in the respective product details.
How long does shipping take?
Shipping generally takes 3-10 days depending on shipping method selected at checkout.
What is your return policy?
If your order has already started processing and you’d like to change the design, we may be available to change the design with a $20 design change fee. While we inspect each product before it ships out to you, occasionally items will be damaged during processing or shipping. When you receive your order, please inspect it to make sure it has your design and there are no damages. You have 3 days from the date of delivery to report any damage/s. If you do find any damage, please take a picture and send it to firstname.lastname@example.org . Our team will review and process on a case-by-case basis. Otherwise, all custom product sales are final.
If you are not satisfied with the quality of your custom print, please send us an email with your order number, the reason you are not satisfied, and a photo of your print. We must receive this within 3 days from when your product was delivered. Once received, our customer service team will review the issue and accepted on a case by case basis.
All sales are final. All Refunds are in the form of store credit, not via original payment method. Store credit does not expire.
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